Thank you for reaching out to Joy Travel. We value our customers' feedback greatly and welcome any comments you may have to help improve our services. Please accept our apologies for the difficulties you have experienced with receiving your refund.
After we have investigated with the airlines, they have requested the refund for you on march 17 at the airport, but didn't finish processing it until late May. they have mailed out the check on may 30. unfortunately, we still haven't received the check yet and we are still following up with the airlines. As the refund is taking a long time, we have decided to refund the amount within 24 hours as we have received your call yesterday. We have also confirmed with you that you have received the refund from us.
Again, I am very sorry for the inconvenience. Please contact customer support for any further concerns you might have － our customer service agents are always very happy to help.
Thank you for reaching out to Joy Travel. We value our customers' feedback greatly and welcome any comments you may have to help improve our services. Please accept our apologies for the difficulties you have experienced with receiving your refund. After we have investigated with the airlines, they have requested the refund for you on march 17 at the airport, but didn't finish processing it until late May. they have mailed out the check on may 30. unfortunately, we still haven't received the check yet and we are still following up with the airlines. As the refund is taking a long time, we have decided to refund the amount within 24 hours as we have received your call yesterday. We have also confirmed with you that you have received the refund from us. Again, I am very sorry for the inconvenience. Please contact customer support for any further concerns you might have － our customer service agents are always very happy to help.