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Medical Receptionist
Monterey Park, CA 91754
Tel: 626-288-6888
Overview:

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

Essential Functions:

Greets patients and directs them to appropriate departments
Answers multiple phone lines; directs calls and takes messages as needed
Verifies patient information and insurance eligibility; collects payments
Directs patients to complete forms and processes patient-related paperwork
Informs provider’s assistant of no shows and cancellations
Makes follow-up appointments for patients and calls patients to confirm appointments
Contacts “bumped” patients and reschedules appointments as appropriate
Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Education:

Minimum: 1 or 2 years of post-high school education or a degree from a two-year college.
Experience:

Minimum: Up to and including one year of experience
Minimum: Experience working with the public
Preferred: Over 1 year of experience and up to and including 3 years of experience
Experience in medical reception and customer service

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