Bilingual Client Relationship Specialist (Mandarin) Location: 1712 S. Glendale Ave., Glendale, CA, 91205, United States Bas Pay: $31.00 - $37.00 / Hour Job Category: Call Center Employee Type: Regular (Non-Exempt)Required Degree: High school Manage Others: No Minimum Experience: 3 Years
Description
Our Information Center in Glendale is searching for a Client Relationship Specialist that is responsible for creating lead opportunities for sales team, support outbound lead development and create meaningful client relationships with client families. This position will also be responsible for setting appointments for client families while educating and influencing/encouraging families to learn about preplanning.
What You'll Be Doing Conduct outbound calls to educate client families on the value of preplanning. Provide caring and compassionate services to our Forest Lawn client families. Generate new lead opportunities through outbound calling initiatives. Build and maintains a network of sources from which to identify new lead opportunities and business growth. Initiate and maintains relationships with client families to establish and nurture fruitful, long-lasting relationships through outbound voice, email, social media platforms, and direct mail campaigns. Conduct client-family survey follow-ups with existing leads to educate families to build on the client experience journey. Engage potential clients through outbound calling, introduces them to our services, and effectively communicates our preplanning value proposition. Identify product or service needs for client families. Use professional experience to overcome objections and effectively communicate Forest Lawn Pre-planning value propositions. Appointment Setting: Qualifies leads and schedules sales appointments for our Advance Planning Team. Ensure appointments are well-prepared and aligned with clients' requirements.Keep potential clients engaged and informed about our offerings. Prioritize projects and assists in business growth, while hitting monthly/weekly activity goals and quarterly KPIs. Stay informed about industry trends, and legal requirements and remains at the forefront of the funeral industry. Collaborate with Client Engagement Manager and other departments such as Marketing and Advance Planning teams to exchange feedback and insights for achieving individual and team targets. Provide regular feedback to the Client Engagement Manager on outbound progress and engagement and any challenges or opportunities. RequirementsBilingual in Chinese/Mandarin is requiredHigh School diploma or General Education Diploma (GED).Must be able to work weekends and holiday, hours between 11am-8pm.Extensive outbound tele sales and/or lead generation experience, preferably with people-focused industries. Must be comfortable working onsite. (hybrid)Minimum of 3-5 years of outbound calling/ prospecting, with a successful track record of generating leads and setting up sales appointments. Proficient in using CRM software and other sales tools to manage leads. Strong relationship-building skills to engage prospects, nurture leads, and foster long-term partnerships.
Preferred Qualifications Previous experience with cold calling, advertising, and /or Salesforce.experience with Salesforce CRM software.
Competitive Benefits Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.? Click here to learn more about our benefit offerings.
Drug Testing Policy Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-Verify Statement Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. ?E-Verify is not used as a tool to pre-screen candidates. ?
Fair Chance Initiative for Hiring Ordinance Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.?
Bilingual Memorialization Specialist Location6300 Forest Lawn Drive, Los Angeles, CA, 90068, United StatesBase Pay$27.00 - $31.00 / HourJob CategoryFuneral ServicesIndustryCemeteryEmployee TypeRegular (NE) (FT)Required DegreeHigh schoolMinimum Experience3 YearsDescription Forest Lawn's Memorialization team is seeking a detail-oriented individual with a professional to become a part of this dedicated team. This position is responsible for the design and production of memorial tablets and custom inscriptions for client families. This position works closely with various departments and parks, including vendors, to produce special orders for client families.
What You'll Be Doing
Perform a broad variety of customer service functions, including but not limited to answering phones, responding to emails, data entry, proofreading, designing sketches, and other related duties. Assist client families with the design and wording of Memorial Tablet. Ensure the client family is aware of design options, order timelines, and procedures for sketches. Ensure client families reviews and approves Memorial Tablet sketches and proofs. Adhere to established timelines to ensure Memorial Tablet orders are fulfilled as advised to client family. Communicate with foundry to monitor the production and delivery time of Memorial Tablet orders. Remain abreast of state laws including cemetery and right to control disposition. Expediently and knowledgeably answer questions and solve problems for client families, team members and supporting departments throughout the organization. Work in a busy environment that often involves frequent interruptions and/or distractions that require multi-tasking and meeting strict deadlines.RequirementsBilingual in English/Armenian or English/Mandarin required. High school diploma or general education degree (GED). Minimum 3 years of customer service experience and/or training. Ability to work both independently and efficiently in-office and remotely (Hybrid) as well as part of a team. Must type at least 45 wpm; Proficient knowledge of Microsoft Suite; Word, Excel, other programs. Willingness and ability to travel to different Forest Lawn locations. Must be able to work weekends and holidays. Valid California Driver’s License.
Preferred Qualifications
Some previous experience in a call center position. Some previous Graphic Design experience.
Competitive Benefits Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry. Click here to learn more about our benefit offerings.
Drug Testing Policy Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-Verify Statement Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Summary Forest Lawn has always attracted unique and exceptional individuals; those who aren't satisfied with simply building a career, but want to go home at the end of the day knowing they've made a profound and positive difference in people's lives.
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Review by jackyumachen at 02/17/26
华天速办事务所 - 公证认证、护照代办、中国签证、海牙认证、中国旅行证
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