东谷（Eastvale）办公室文员招聘

Job Summary :
The Customer Service Representative is responsible for providing professional and attentive
service for all external customers and internal functions as needed, through passion in customer
service, in-depth knowledge of operation systems, process, products, and understanding of
company policies.
Job Responsibilities:
● Provide the best customer service experience to our customers, and go the extra mile to
ensure their absolute satisfaction
● Provide accurate and helpful information to all customer inquiries in a timely manner
● Processes customer order/return related requests according to department policy and
procedures
● Maintain good company public image and address any negative press
● Work closely with various departments to resolve any issues that affects customers
● Provide timely feedback to the company and customers regarding service failures and
customer concerns
● Partner and support product management, IT, Marketing, Accounting or other team to
meet and exceed the expectation of our customers (Above and beyond. Going the extra
mile.)
● Occasional tasks to support other teams as needed. Benefits & Compensation:
● 401(k) matching
● Health insurance
● Vision insurance
● Paid time off (PTO): vacation, sick, and holidays
● Employee discount
● Coffee and snacks

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